Policies

Payments: Full payment in the form of cash or credit card is due upon arrival at the event. Checks are acceptable at the discretion of Lessor.

Cancellations: You can call and cancel or reschedule your rental at any time up to the morning of the scheduled delivery. However, make sure you cancel a few hours before the delivery arrives. Once we arrive on site, FULL payment is due. Deposits will be fully refunded if cancellation occurs a few hours before we arrive. If a refund is requested and full payment was made online, we will refund the full amount minus the paypal refund fees which are minimal.

Delivery: Customer pickups for inflatables are not permitted due to insurance reasons. The reserved rentals are normally delivered no later than 30 minutes before the requested start time unless both parties agreed upon other arrangements. If it is raining the day of the scheduled delivery, we will not start deliveries until the rain has stopped. We prefer to pickup that night, or the following morning depending on the arrangements made.

Weather: In the event of inclement weather on the date of your rental (rain/high-winds), you may cancel your order. Please do so as soon as possible. We will not setup an inflatable unit in rain or high wind conditions. Although the decision to cancel is usually up to the customer, we reserve the ultimate right to cancel due to poor/dangerous weather conditions. This can and does happen from time to time. You can reschedule or ask for a refund. Bad weather can arrive in the form of rain, lightning or strong winds. Bad weather can be a hazard due to slipping and electrical shock near the blower. Winds greater than 17 miles per hour can be hazardous due to an inflatable blowing over with children in, near or on it. In each case you must evacuate the inflatable Equipment as quickly as possible. Stay calm and stay focused on your job, which is helping your guests exit the inflatable Equipment quickly. After everyone has exited the inflatable, deflate the inflatable by turning off the blower.

Underground Sprinklers and Utilities: Front yards (especially in housing developments), will have underground utilities and possibly underground sprinkler systems. Townhouses could have underground utilities in side and rear yards as well. Look for green telephone or cable boxes, underground electrical enclosers, underground propane tanks, white PVC pipes, etc.. If the setup area has an underground sprinkler system, we will use sandbag anchors only to prevent damage to the sprinklers and costly repairs. Small front yards close to the road are more susceptible to underground utilities. If we will be using ground stake anchors then a PA 811 call should be made to mark such utilities at least a week before the inflatable arrives. First, an area will be marked off where the inflatable will be placed. Next, a Pa 811 call will be made. After a couple days, utility companies one by one will come out and spray paint markings where their utilities are. They will notice the marked off area and let you know if the spot is clear of underground utilities or not. It’s not that bad. We would rather be sure than pound a ground stake into an underground utility and then someone has to pay for it. It is a free service and we can assist with this.

Electrical and Water Requirements: The inflatable must be placed within 100′ of a power source. Test your outside outlet before we arrive. The blower must run continuously to keep the inflatable blown up. A standard 115V outlet 20 amp circuit is sufficient. The blower requires a ground fault circuit interrupter (GFCI). We provide the appropriate extension cords to power our equipment. In addition to electrical, units using water will need a water source. We do not provide a hose to attach to the inflatable, or a source of water. Please have your garden hose laid out to the location of the inflatable setup. We rent generators at an additional charge for events held at locations without a sufficient power source.

Loss of Electrical Power: This situation tends to cause panic. Remain calm and help guests exit safely and quickly. Each person must exit the inflatable. First, check and see if the blower has been unplugged. Next, check the air intake on the side of the motor for blockage. Check tubes on the back of the inflatable for snugness and retie if necessary. Also, check circuit breakers and extension cords.

Capacity for Inflatables: Capacity for inflatable Equipment will vary depending on the age/weight/height of the individuals. Please read safety rules attached to the inflatable to determine the permitted capacity. If the capacity cannot be determined from reading the safety rules, contact Lessor prior to using.

Site Preparation and Location: Depending on the inflatable Equipment, a good rule of thumb is to have 5 feet of clear area on all sides of the inflatable. For example; a 15’ x 15’ bounce house should have a clear area of 25’ x 25’. Please measure the area. The “unit size” along with the “required space needed” is posted on our website for each individual inflatable. This area must be clear of branches, fences, inclines, dog droppings and any other obstructions. Dirt, sand, gravel, and mulch are unacceptable surfaces for setup. If the inflatable Equipment is to be set on concrete or asphalt, we need to be informed so we can bring sandbag anchors. The inflatable should be relatively level. If your event is being held at a property that is owned and maintained by a management company, a letter of consent must be obtained from management, and all underground utilities must be flagged before set up. If rental is going to be set up in an indoor location, please check to see there is easy access for delivery, there is at least an additional 2 feet of ceiling height above the height of the inflatable and always obtain permission from the property owner to set up an inflatable. If you plan to set up in a park then you must call the park in advance to gain permission. Please have children refrain from sandbox usage when the inflatable is at your property. It is almost impossible to remove sand from inflatables.

Damage: If Equipment becomes damaged, write down what happened and contact Lessor immediately. Do not continue to operate the Equipment.